FAQs
Ordering
REFUNDS
All sales are final and we don’t do refunds.
HOW DO I PAY FOR MY ORDER?
We use a payment system that accepts most credit or debit cards, and Apple Pay. At checkout you’ll have the option to select your preferred payment method and will be taken through a secure checkout.
CAN I CHANGE MY ORDER AFTER I HAVE PLACED IT?
Unfortunately you cannot amend your order once it has been placed. It immediately goes into production. If you have a query regarding your order please contact us at info@tewartgallery.com and we will be able to help from there.
I’VE LOST MY CONFIRMATION EMAIL / I DIDN’T RECEIVE A CONFIRMATION EMAIL.
Please check your Junk mail folder to make sure the email hasn’t landed in there by mistake.
If you cannot find the email or have lost it please get in touch with us at info@tewartgallery.com and we’ll be happy to help.
I HAVEN’T RECEIVED MY ORDER, WHERE IS IT?
If you have been waiting to receive your order longer than 14 business days, then please contact us at info@tewartgallery.com and we will be able to help.
I RECEIVED MY ORDER BUT IT’S INCORRECT OR DAMAGED
If you’ve received a damaged or wrong item, please contact us at info@tewartgallery.com with a photo of the faulty item and your order number and we’ll take care of it.
Shipping
WHERE DO YOU SHIP TO?
We offer standard shipping within the contiguous USA. We do not ship internationally.
If you live in Hawaii/Alaska, we can ship to you but there is a shipping surcharge.
WHEN WILL MY ORDER BE SHIPPED?
Prints: 4-6 business days. All prints are produced when ordered.
Originals: 2-3 business days.
WHICH SHIPPING METHODS DO YOU USE?
FedEx or USPS.
I HAVEN’T RECEIVED MY ORDER, WHERE IS IT?
If you have been waiting to receive your order longer than 14 business days, then please contact us at info@tewartgallery.com and we will be able to help.
I HAVE A QUESTION ABOUT A PRODUCT OR SHIPPING
We’d love to help – please send an email to us at info@tewartgallery.com.
PRODUCT FAQs
PRINTING PROCESS
Prints are on Kodak Endura Premier Photo Paper and Fuji Crystal Archive Super Type PDN, which are the highest quality photo papers available on the market. Their archiving ability exceeds one hundred years and is acid-free.
We use the Chromogenic Print process, also known as Silver Halide. Silver Halide Photographic Prints are composed of three layers of gelatin, each containing an emulsion of silver halide (used as a light-sensitive material). The photo paper is exposed to light, and the image is infused into the paper through a chemical process. The resulting Prints have more depth, more vibrant colors, more details in highlights and shadows, are sharper, and are less susceptible to fading/damage as seen with Inkjet Photographic Prints. Unlike the Silver Halide process, Inkjet Photographic Prints simply apply ink to just the surface of the paper.
Our finish is lustre, which is closely related to a matte finish, but with a mild sheen that highlights the color and offers a subtle textured look. Lustre is the industry standard in professional printing.
MOUNTING OF PRINTS
All prints are mounted on black styrene. Styrene is a 2mm (3/32") thick plastic composite and extremely resistant to warping due to its rigid nature. The prints do not require glass or further manipulation, just a frame. Without mounting, a print will begin rippling or collapsing on itself. Mounting is necessary to prevent this and extend the lifespan of the print. Hanging hardware is not included.
FRAMING
Prints are unframed. We only sell our prints in one size--24" height x 18" width--which is a very common frame size. Attractive and reasonably priced frames in this size are available in every craft store and big-box retailer that sells frames. You can easily frame your print for anywhere from $10 (plastic...looks it) on up to an antique gold frame. I personally have simple, black wood frames, which are all in the $20-30 range. This also lets me rotate my prints, since all fit the 24" x 18" frames. I simply put the new print in front of the old, so "storage" is actually the frame that goes back up on the wall!
DISPLAYING YOUR ARTWORK
Although Silver Halide prints are designed to withstand fading and retain their color for generations, you shouldn't hang your artwork in direct sunlight. Just like a car's finish or anything else left in the sun, time and sunlight will have a negative effect.
COMMISSIONS
No, we do not accept commissions.
DIGITAL DOWNLOADS
We do not sell digital downloads of the artwork.
I HAVE A QUESTION ABOUT A PRODUCT OR SHIPPING
We’d love to help – please send an email to us at info@tewartgallery.com.